key success factors
The engagement program was broad, rich and deep, engaging a range of stakeholders:
- An advertising campaign was developed to encourage broad engagement program in the public notification period that included:
- Over 80 Gold Coast City Council Officers
- Seven State and Federal Government Departments
- 35 external stakeholder and industry groups
- Three local peak bodies
- Two universities based on the Gold Coast
These were engaged through 10 different consultation tools and techniques, including:
- Over 70 face to face interview
- 291 phone interviews
- One Councillor Workshop
- One Internal Workshop
- One External Workshop
- Four Community Workshops and Forums
- 128 phone and online surveys
An advertising campaign was developed to encourage broad engagement program in the public notification period that included:
- Media release on the Council's website
- Displays at the Council's customer service centres
- Editorial and advertisements in the Gold Coast Bulletin
- Media release distributed via email and fax to relevant stakeholder groups
- On hold message at the Council's switchboard
- News on local radio stations including Sea FM, Gold FM and Hot Tomato